Cancelling your order
Your order can be cancelled up to the point of dispatch. Once your order has been dispatched we are unable to cancel it.
Our cancellation policy does not affect your legal rights.
Returning your Items
We aim to provide 100% customer satisfaction at all times. However, we understand that this may not always be possible.
In the unlikely event that you are not completely satisfied with the products you receive, you may return your products within 14 days of receipt for a full refund or exchange, provided the products have not been used or altered in any way and are in their original packaging and condition. This will not affect your statutory rights.
Exchange requests or refunds after 14 days will not be accepted.
Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received.
We will not accept products that have been used, altered, washed, cut, brushed or picked. According to the health and safety regulations, you may not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding hair hygiene.
Please return the items in their original condition for a refund to be applicable.
Return your items to
PO Box 888
Altrincham WA15 5NJ
We recommend you send your products using a carrier that provides tracking information and delivery confirmation as we will not be responsible for lost packages. Once your products are received, they will be examined thoroughly. If the product has been returned unused, in its original condition, we will exchange the products or provide a refund.
Please be advised exchanged items are usually shipped within 1 to 3 working days.