Terms & Conditions

Our Promise to You

Our numerous customers have always been very pleased with their purchases and we want the same for you too. Our promise to you is:

Confidence

  1. You can be confident that all our products are 100% natural virgin hair.
  2. At Uber Hairs, you can shop with confidence; knowing that if you are not completely satisfied with your purchase, we will refund you. See our returns policy for details.
  3. Safe and secure purchases with Uber Hairs using encryption technology for all payment details.
  4. Personal information you provide is safe and secure with us; we do not and will not under any circumstances share your personal details with any 3rd party.
  5. Uber Hairs does not retain credit/debit card details on our systems.

Quality

  1. Our virgin hair bundles have intact cuticles reducing tangling and giving your purchase longevity.
  2. All our hair is virgin hair, which means they are entirely pure, completely natural and totally free of chemical processing.
  3. Our hair extensions have been sourced ethically using trusted and reputable sources.

Convenience

  1. Free delivery on all purchases, see delivery for further details.
  2. We can deliver to alternate address.
  3. We accept all major debit/credit cards and PayPal payments

Product Descriptions

Our promise to you is that all our products are described as accurately as possible and because each product has at least one in-house photograph, they accurately reflect the products that you will receive. Bear in mind however, that because our hair extensions are completely natural, each bundle is unique, and therefore could have slight variations.

Returns

At Uber Hairs, we aim to provide 100% customer satisfaction at all times. However, we understand that this may not always be possible.

In the unlikely event that you are not completely satisfied with the products you receive, you may return your products within 14 days of receipt for a full refund or exchange, provided the products have not been used or altered in any way and are in their original packaging and condition. This will not affect your statutory rights. Please see our Returns policy for further details.

Stock

We endeavour to keep items in stock at all times, however we cannot always guarantee stock levels. If you attempt to add an out-of-stock product to your cart, you would be notified before completing your purchase. We make every effort to re-stock items immediately, so keep checking our site, or contact us at enquiries@uberhairs.com should you wish to make specific enquiries.

Alternatively, browse our online store for other products, which may also suit your needs.

Quality

Every product we sell has passed our rigid quality assurance tests. We do not stock any products that do not pass the tests.

Purchase Confirmation

Following full payment, we will send you an email confirming your order, billing, delivery details and an estimated delivery time.

Security Policy

Your credit or debit card transactions are secure at Uber Hairs. Every order we receive is checked against fraud as well as authentication processes before we complete it.

Uber Hairs utilises Secure Sockets Layer (SSL) technology to encrypt your name, address and credit card information. This technology ensures the information that passes from your browser to our payment processor cannot be read in the unlikely event of it being intercepted.

When you go to checkout, you will notice a locked padlock symbol in your browser address bar and the “http://” part of our address changes to “https://”. The “s” stands for “secure”.

We do not store any card details on our systems.

Copyright

You may not copy, download, store, or amend in any way the content or images contained within this website for any reason whatsoever without prior written consent.

Images of people or products displayed on this website are the property of Uber Hairs. Use of these images by you or other third parties is prohibited. Any unauthorised use of these images may violate copyright laws.

Prizes and Competitions

Products received as prizes are not permitted to be exchanged or returned for monetary value. This does not affect your statutory rights.

Note: if you need further clarification about our terms and conditions or have general questions, please call or email us.

Limitation of Liability

We do not accept liability for products not being available. Customers agree that for any liability related to the purchase of products, we are not liable or responsible for any amount of damages above the aggregate amount paid by customers for the purchase of products under this agreement.

Policy Changes

Uber Hairs reserve the right at our discretion to make changes to prices, policies, terms and conditions. Please check this page periodically.